Terms of Service

Who we are

Terevu is provided by Second Pass LLC, a Florida limited liability company ("Second Pass", "we", "us"). These terms are an agreement between you and Second Pass.

Agreeing to these terms

You agree to these terms when you check the box agreeing to them on Terevu's consent screen, or when you buy room for more expressions or seats. If you don't agree, please don't use the app. What Terevu reads from your camera is governed by a separate, stricter policy that these terms don't override: the Biometric Data Policy. Our Privacy Policy explains what else we hold and why.

Who can use Terevu

You must be at least 18 years old to use Terevu. If your employer provides your seat, the Organization Terms between your employer and Second Pass also apply to your employer, alongside these terms.

Terevu is currently offered only in the United States. By purchasing room for more expressions or seats, you confirm that you're located in the United States (and, for Terevu for Teams, that your organization is based there). If we learn that a purchase was made from outside the United States, we may refund it and end access to what it provided.

What Terevu is

Terevu is a presence coaching tool. On your own device, it learns expressions you choose to save, then gives you a discreet on-screen cue if you drift from them while your camera is on. Beyond your expression, it can notice a tilted head, a dropped chin, leaning in close, an eye roll, a hand at your face, or a look held down at your phone.

On a computer, you can choose to have Terevu start and stop with your calls. It does this by checking whether your camera and microphone are in use; it does not access audio. On an iPhone or iPad, Terevu is used to rehearse, or set beside your computer for live cues during a call you take there. It can't run during a call on the same iPhone or iPad. On an Android phone or tablet, Terevu is built for rehearsal, including a practice call with your phone beside your computer. It runs while it's open on screen.

Terevu is a coaching aid. It is not a communication, medical, psychological or diagnostic tool, it does not identify people or infer emotions, and it doesn't evaluate, score or record how you perform.

No account needed

You don't need an account to use Terevu. Room for one expression is free. Anything you buy on a Mac, iPhone or iPad is tied to your Apple ID through the App Store, anything you buy on Windows is tied to your Microsoft account through the Microsoft Store, and anything you buy on Android is tied to your Google account through Google Play.

If your employer provides a seat, you'll sign in with your work email using a one-time code sent to that address. You're responsible for keeping access to that email secure.

Purchases and payment

Room for additional expressions is sold as one-time purchases, never a subscription, through Apple's App Store on a Mac, iPhone or iPad, the Microsoft Store on Windows, or Google Play on Android. Current options and prices are shown in the app before you buy. Purchases stack, adding to your total. Room applies on each device separately: a purchase unlocks room for the same number of expressions on every device where you restore it, and each device keeps its own saved expressions. Any purchase also unlocks fine-tuning and the full five-color palette.

App Store purchases belong to your Apple ID; choose Restore purchases on another device signed in to the same Apple ID. Microsoft Store purchases belong to your Microsoft account; choose Restore purchases on another Windows PC signed in to the same account. Google Play purchases belong to your Google account; choose Restore purchases on another Android device signed in to the same account. Purchases don't transfer between the App Store, the Microsoft Store and Google Play. We do not receive or store your payment card details.

Refunds. Apple, Microsoft and Google handle refunds for their store purchases under their own policies, which we don't control. If a refund is granted, the room tied to that purchase is locked rather than deleted: your saved expressions stay on your device, and buying again brings them back.

Terevu for Teams

Organizations buy seats on terevu.com, billed once per seat through Stripe, plus any applicable taxes. Seats don't renew and can be reassigned when someone leaves. Seats are available to organizations based in the United States. Seat purchases, refunds and the organization's responsibilities are governed by the Organization Terms.

The room a seat provides is added to the person's own. A seat's room for expressions stays available while Terevu confirms the seat with us at least once every 45 days. Your employer doesn't see when that happens. If it's freed, the room it provided leaves at the next check-in, and expressions already saved keep working. Freeing a seat is not designed to delete or read anything on the person's device.

Your facial data

Terevu measures your expression, head position and hands from your camera to power its cue. That processing is designed to happen on your device, without uploading, and Second Pass does not have access to it. It is governed by the Biometric Data Policy rather than these general terms.

Acceptable use

Please don't:

• Use Terevu to identify, monitor or record anyone other than yourself
• Use Terevu, or information from it, to monitor, evaluate, score or make decisions about another person's expressions, presence or performance (an organization may administer its own program as the Organization Terms allow)
• Try to reverse-engineer or decompile Terevu’s own code, or copy it. (The open-source components inside Terevu, including Google’s MediaPipe models, stay under their own licenses, listed in the app under Acknowledgements.)
• Interfere with the app, or try to get around purchase, seat or entitlement checks
• Use Terevu for any unlawful purpose

Ownership

Terevu, its design and its underlying technology belong to Second Pass. Your saved expressions belong to you. They live on your device, and using Terevu gives us no ownership of them and no license to them. Terevu includes open-source components, such as Google's MediaPipe and the Sora and Manrope fonts, which are provided under their own licenses, listed in the app's Acknowledgements.

No warranty

Terevu is provided "as is" and "as available", to the fullest extent the law allows. We work hard to make it reliable, but we can't guarantee it will always be available, error-free, or perfectly accurate: cameras, lighting and devices vary. How you present yourself in any meeting or interview remains entirely up to you.

Limits on our liability

To the extent permitted by law, Second Pass isn't liable for indirect, incidental, special or consequential damages arising from your use of Terevu, including, for example, how a meeting or interview goes. Our total liability for any claim relating to Terevu is limited to the greater of the amount you paid for Terevu in the 12 months before the claim arose or $50. Some states don't allow these limits, so they may not apply to you.

Ending your use of Terevu

You can stop using Terevu at any time. To erase everything it saved on a device, choose Delete data from this device under Your data in the app. On a computer, do this before removing the app, because moving it to the Trash leaves saved data behind. On a phone or tablet, deleting the app also erases it. Teams members can sign out of their seat in the app. We may suspend access for anyone who violates these terms.

App Store terms

If you got Terevu from Apple's App Store: these terms are between you and Second Pass, not Apple, and Second Pass (not Apple) is responsible for Terevu and its content. Your license is limited to using Terevu on Apple devices you own or control, as the App Store usage rules allow. Apple has no obligation to provide maintenance or support. If Terevu fails to conform to any applicable warranty, you may notify Apple, which may refund the purchase price; to the extent the law allows, Apple has no other warranty obligation. Second Pass, not Apple, is responsible for addressing any claims relating to Terevu, including product liability, legal or regulatory compliance, consumer protection and privacy claims, and any claim that Terevu infringes a third party's intellectual property. You confirm you are not in a country subject to a US government embargo and are not on a US government list of restricted parties. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

Microsoft Store and Google Play terms

If you got Terevu from the Microsoft Store or Google Play: these terms are between you and Second Pass, not Microsoft or Google, and serve as Terevu's license terms. Second Pass, not Microsoft or Google, is responsible for Terevu and its support. The store's own terms govern your purchase, payment and refunds.

Disputes

If you have a concern about Terevu, please write to hello@terevu.com first, and we'll do our best to resolve it with you. If we can't, disputes will be decided by the state or federal courts in Miami-Dade County, Florida, except where your state's consumer protection law gives you the right to bring a claim where you live.

Governing law

These terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where consumer protection law in your own state requires otherwise.

Changes to these terms

If we make a material change to these terms, we'll update this page and, where required, ask you to accept the new terms before you continue using Terevu.

General

These terms, together with the Privacy Policy and the Biometric Data Policy, are the whole agreement between you and Second Pass about Terevu. If any part is found unenforceable, the rest stays in effect. If we don't enforce a provision right away, we haven't waived it. You may not transfer these terms; we may transfer them to a successor in a merger or sale of our business. We aren't responsible for delays or failures caused by events beyond our reasonable control.

Contact us

Second Pass LLC, 6605 Miami Lakeway S, Miami Lakes, FL 33014, hello@terevu.com.